Shipping policy
Processing Time Orders are processed within 1-4 business days. Orders placed on weekends or bank holidays will be processed the next working day. You'll receive a confirmation email once your order has been dispatched.
UK Delivery
- Standard Delivery: 3-5 business days — £3.99
- Free Standard Delivery on all orders over £75
Order Tracking Once dispatched, you'll receive an email with your tracking information so you can follow your order every step of the way.
Local Collection Local collection is available from our Sevenoaks location. You'll be notified by email when your order is ready to collect.
Damaged or Lost Orders If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us at [your email] within 14 days of the expected delivery date and we'll make it right.
Questions? Get in touch at rutlandranchuk@gmail.com and we'll be happy to help.